Established to solve real kitchen challenges, Zistir combines smart design with everyday functionality. Our products are built for those who love cooking and value simplicity, durability, and style.
Shipping Policy
Zistir Shipping Policy
We aim to provide a seamless and reliable shipping experience for our customers in the United Kingdom. This shipping policy outlines the details of our shipping options, costs, delivery expectations, and important considerations. Please review the information below carefully.
Shipping Options and Costs
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1. Standard Shipping:
- Free for all orders within the United Kingdom.
- Estimated delivery time: 5-7 business days from the date of order dispatch.
- Available for all eligible products purchased through the official Zistir website and its online stores.
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2. Expedited Shipping:
- Available for an additional charge of £5-£6, depending on the order weight and destination within the United Kingdom.
- Estimated delivery time: 2-3 business days from the date of order dispatch.
- Customers will be provided with the exact expedited shipping cost at checkout.
Shipping Process
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1. Order Processing:
- Orders are typically processed within 1-2 business days after payment confirmation.
- You will receive an order confirmation email with your order details and an estimated delivery date once your order has been processed.
- Orders placed on weekends or public holidays will be processed on the next business day.
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2. Shipping Address Accuracy:
- Please ensure that your shipping address is complete and accurate at the time of purchase, including your full name, street address, city, postal code, and contact information.
- Zistir is not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses provided by the customer.
- If you realize your shipping address is incorrect after placing your order, please contact our customer support team immediately at admin@zoyainnovations.co.uk.
- Correcting an incorrect shipping address may result in additional delivery delays of 3-5 business days, depending on the circumstances.
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3. Delivery Information:
- All orders are shipped from our warehouse in the United Kingdom.
- A tracking number will be provided via email once your order has been dispatched, allowing you to monitor the delivery progress.
- Deliveries are made Monday through Friday, excluding public holidays.
- If you are not available to receive your order, the courier may leave the package in a safe location or attempt redelivery. Please follow the courier’s instructions for rescheduling delivery if needed.
Holiday and Event Delays
- Shipping times may be extended during major holidays or events, such as Christmas, Eid, or other public holidays in the United Kingdom, due to increased order volumes or courier service limitations.
- We recommend placing orders well in advance during these periods to ensure timely delivery.
- Zistir will communicate any anticipated delays via email or on our website during peak seasons.