Refund Policy

Zistir Refund Policy

We are committed to ensuring your satisfaction with every purchase made through our website. This refund policy outlines the terms and conditions for returns and refunds for customers in the United Kingdom. Please review the details below carefully.

30-Day Refund Policy

• 1. Eligibility for Refunds:
  • You may request a refund within 30 days from the date of delivery for products purchased directly from the Zistir website and its online stores.
  • To be eligible, the product must be unused, in its original condition, and in the original packaging, including all accessories, manuals, and documentation.
  • Proof of purchase (e.g., order confirmation or receipt) is required for all refund requests.
• 2. Non-Refundable Items:
  • Personalized or custom-made products are non-refundable unless defective or damaged.
  • Digital products, gift cards, or downloadable content are non-refundable.
  • Products marked as "final sale" or "non-returnable" at the time of purchase are not eligible for refunds.
• 3. Damaged or Defective Products:
  • If you receive a damaged, defective, or incorrect product, please contact our customer support team within 5 days of delivery to report the issue.
  • Provide clear photos of the damage or defect and your order details to expedite the process.
  • Zistir will provide a replacement or a full refund, including shipping costs for sending the replacement or return, at no additional charge, upon verification of the issue.
  • If a replacement is unavailable, a full refund will be issued.
• 4. Return Process:
  • To initiate a return, contact our customer support team at admin@zoyainnovations.co.uk or through the contact form on our website to request a Return Merchandise Authorization (RMA) number.
  • Include your order number, reason for return, and whether you prefer a refund or replacement.
  • Once approved, you will receive instructions for returning the product. Zistir will cover the cost of sending a replacement or return shipping label for eligible returns within the United Kingdom.
  • Customers are responsible for the cost of return shipping unless the return is due to a damaged, defective, or incorrect product.
  • Returns must be shipped back within 14 days of receiving the RMA number.
• 5. Refund Processing:
  • Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
  • Refunds will be issued to the original payment method used for the purchase.
  • Original shipping costs for sending the product to you are non-refundable unless the return is due to a damaged, defective, or incorrect product.
  • Customs duties, taxes, or other fees (if applicable) are non-refundable.
• 6. Additional Conditions:
  • Products must be returned in a condition suitable for resale (e.g., no stains, odors, or signs of use).
  • Zistir reserves the right to refuse a refund if the product does not meet the eligibility criteria or if the return is outside the 30-day window.
  • If a product is returned without an RMA number or proper authorization, it may result in a delay or denial of the refund.
  • This policy applies exclusively to customers in the United Kingdom.
• 7. Exchanges:
  • If you wish to exchange a product for a different size, color, or style, please contact our customer support team to confirm availability.
  • Exchanges are subject to the same eligibility criteria as refunds and must be initiated within 30 days of delivery.
  • Zistir will cover the cost of sending the replacement product, but customers are responsible for the cost of returning the original product unless it is damaged, defective, or incorrect.
• 8. Contact Us:
  • For any questions or assistance with returns or refunds, please reach out to our customer support team at admin@zoyainnovations.co.uk or at +44 7429 144165.
  • Our team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.